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ESL MODULE 1 : LEARN ENGLISH BY LISTENING AND READING

UNIT 1 :   BUSINESS  COMMUNICATIONS

TOPIC A:  HOW TO  LEAVE A PHONE MESSAGE

 

PRE-LISTENING EXERCISES:

1)  Can you cite some phone services today?

2)  Have you tried to leave a phone message or voice mail?

3)  What information should you record when leaving a message?

 

LISTENING EXERCISES:

AUDIO:  

Please listen carefully to the conversation by clicking the play button and try to answer the questions below.

 

1. Who was the caller in the story?

A.  John

B.  Mary

C. Snoopy

 

2. What did John say he would do after he receives the message?

A. He says he would visit the caller

B. He says he would return the call

C. He says he would write an email

 

3. Why did Mary call John?

A. She called for another meeting at the coffee shop.

B. She wants him to get to know her well-trained dog. 

C.  She called about the new part time job for John.

 

4. What is the new part time job of John?

A.  He is going to be a new dog trainer.

B.  He would be working on Mary's pc at her house.

C.  He would be working with Mary at her office.

 

5. What time would Mary meet him at her house?

A. 1:00 PM

B. 1:20 PM

C. 1:15 PM

 

VOCABULARY BUILDING:

Key Vocabulary

Take note of the new words and sample sentences and make your own. 

 

return call (phrasal verb): to call back

"I need to return the call of my client within an hour."

 

play around (phrasal verb) : work with in a non-serious manner;  to behave in a silly way

"We have to quit playing around and get down to work."


drop by (phrasal verb): to visit

"Please drop by my office on your way home."

 

confirm (t. verb):   To support or establish the certainty or validity of; verify

"I would like to confirm the time and place of our meeting."

 

Idioms!

call out (to someone) : to speak loudly to get someone's attention.

"Mike called out to Tom that there was a telephone call for him."

 

call someone out:  to challenge someone to a fight.

"Wilson wanted to call him out, but was afraid."

 

Matching Exercise :

Match the items on B to the items on A.

 

     A                                              B

return call                   1.   The girl ________ her break up with the boy yesterday by sending him back the ring.

drop by                       2.   I am waiting for her  ______ ______  since last night.

play around                3.   He didn't ______ ______  my house till dinner time.

confirmed                  4.   The little boy thinks that he can ____  ____to his parents anytime, anywhere he wanted.

call out                      5.    Please don't ______ _______ when the teacher expects you to be working on your project.

 

TEXT COMPLETION EXERCISE:

SCRIPT:   MARY LEAVES A PHONE MESSAGE

[Phone ringing . . .]

John:   Hi this is John.  I'm 1)______ I am not available to 2) ______ your call  at this time.  Please leave your   3)_____   and I shall  4)_______ your call as soon as possible. 

Mary:  Hello John.  This is Mary.  I would like to 5) _____our meeting regarding your  6) _____  _____  job.  Please be at   my house at 1 o'clock this afternoon.  My 7)  ________ dog will   8) ______  you at the gate to lead you to the door.  And I shall be there to meet you in about 15min.  You can play 9) ______ with Snoopy while waiting.   I will be 10) _______ by my house  on my way  to the coffee shop  to show you my pc so you could 11) _______ on it while I am gone at the office.  See yah later.  Bye.

 

POST-LISTENING EXERCISE:

Using the new words above.  Pretend to call someone and leave a message on her answering machine or voice mail.